Privacy Policy

Information You Provide Directly

• Contact information: name, email address, phone number, mailing address
• Business information: company name, website URL, industry, project requirements
• Account credentials: email and password for platform access
• Payment information: credit card details, billing address (processed securely via Stripe; we never store full card numbers)
• Communication content: messages sent via contact forms, email, SMS, or phone
• Assessment and survey responses submitted through our website

Information Collected Automatically

• Device information: browser type, operating system, device type, screen resolution
• Usage data: pages visited, time spent on pages, click patterns, referring URLs
• Network information: IP address, approximate geographic location (city/region level)
• Cookies and similar technologies: session identifiers, preference settings

Information from Third Parties

We may receive information about you from third-party services we integrate with, such as payment processors (Stripe), email delivery services (SendGrid), and analytics providers. This information is used solely to deliver and improve our services.

• Providing, maintaining, and improving our website and platform services
• Processing transactions and sending related billing information
• Responding to your inquiries, comments, and support requests
• Sending transactional communications (order confirmations, account updates, security alerts)
• Sending promotional communications you have opted into (marketing emails, SMS updates)
• Communicating with you via SMS or phone about your account, projects, or services
• Conducting business assessments and generating recommendations
• Analyzing website usage to improve user experience and service quality
• Detecting and preventing fraud, abuse, and security incidents
• Complying with legal obligations and enforcing our terms of service

When you provide your phone number and consent to receive communications from us, we may contact you via SMS text messages and/or phone calls for the following purposes:

• Project updates and status notifications
• Appointment reminders and scheduling confirmations
• Account alerts and security notifications
• Responses to your inquiries or support requests
• Service announcements relevant to your account
• Promotional offers and marketing messages (only with your explicit opt-in consent)

SMS Data Sharing

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes. Phone numbers collected for SMS communications are shared only with our telecommunications service provider (Twilio) for the sole purpose of delivering messages on our behalf.

We do not use cookies for third-party advertising. You can manage cookie preferences through your browser settings. Disabling essential cookies may impact website functionality.

We do not sell your personal information. We may share information with the following categories of service providers, solely for the purposes described in this policy:

We may also disclose information if required by law, court order, or governmental regulation, or to protect our rights, your safety, or the safety of others.

We implement industry-standard security measures to protect your personal information:

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete or anonymize it.

If you request deletion of your data, we will process your request within 30 days, subject to any legal retention requirements.

Depending on your location, you may have the following rights:

To exercise any of these rights, email [email protected] or call (407) 212-8318. We respond to all requests within 30 days.

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights: the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information.

We do not sell personal information. To make a CCPA request, email [email protected].

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will delete it promptly. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence, including the United States and Germany, where our servers are located. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your data is protected in accordance with this policy.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this policy to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page and update the effective date. For material changes, we will provide notice through our website or via email. Continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this privacy policy or our data practices: